Overview

The company is located in Boise, Idaho and has an A+ grade with the BBB. The team at Pets Best is comprised of pet owners and lovers- some even with veterinary backgrounds. With a deep understanding that there is a strong and unique bond between owners and their pets, they are dedicated to ensuring there is more affordable veterinary care for pets across the country. Owners can make the best decisions for their pets by taking out the worries of the financial burden that would be placed on them for unexpected veterinary care.

History

Founded in 2005 by Dr. Jack Stephens, the "father" of the pet insurance industry in North America, Pets Best has made it its mission to provide affordable insurance plans to cat and dog owners nationwide to end economic euthanasia.

In 2008, the founder of Pets Best, Dr. Jack Stephens, co-founded the North American Pet Health Insurance Association (NAPHIA). This same year, Pets Best launched in Japan. Pets Best was awarded the Best Place to Work in Idaho award for 5 consecutive years from 2013-2017.

Community Involvement

Pets Best is involved with various animal charities, including the Idaho Humane Society, Dogs on Deployment, Pet Peace of Mind/St. Luke's, and much more. Pets Best has recognized veterinarians for their outstanding work since 2010 through their My Vet's the Best contest. Pet owners can nominate a veterinarian that has gone above and beyond to help animals. The reward is $1,000 for the vet to treat pets in need, as well as a printed letter of recognition and window, cling seal. Past winners used their money to nurse an abused dog back to health, treat stray animals, and help get medical help for pets in impoverished areas.

Customer Support

One of Pets Best best features is its 24/7 pet helpline powered by whiskerDocs®. This helpline is included in Pets Best policies and has no limit usage. If your pet appears to require medical attention at any time of day or night, you can get in touch with a veterinary expert and determine the best course of action.

Furthermore, the Pets Best website contains a ton of useful pet care information including articles and guides. They distribute a monthly newsletter for pet owners and also host dedicated social media pages on Facebook, Twitter, YouTube, Instagram, and Pinterest.